COUTURIER.RO ships using UPS delivery. All orders require signature upon delivery. UPS delivers from Monday to Friday from 9.00am to 5.30pm. Once the order has been dispatched it is no longer possible to change the destination address.
EUROPE >>> UPS STANDARD 25€ / UPS EXPRESS 35€
OTHER* EUROPEAN COUNTRIES >>> UPS EXPEDITEG 35€ / UPS EXPRESS 40€
*Albania, Andorra, Bosnia and Herzegovina, Switzerland, Gibraltar, Israel, Kosovo, Liechtenstein, Northern Macedonia, Moldova, Montenegro, Norway, San Marino, Serbia, Turkey, UK*
FREE FOR ORDERS ABOVE €750
ORDER PROCESSING AND DELIVERY TIME
Items will be dispatched in 1-2 business days (Monday-Friday) from the date the order is placed. Once the order is dispatched, delivery times are as follows:
Europe: UPS STANDARD 3-5 working days UPS EXPRESS 1-2 working days
Other European countries: UPS EXPEDITEG 3-5 working days UPS EXPRESS 1-2 working days
COUTURIER.RO is not responsible for delays in shipment caused by weather conditions, international Customs issues or any other circumstances beyond the control of COUTURIER.RO.
When the order is shipped, clients receive an email with the tracking number and a link to track the order online.
All parcels shipped by COUTURIER.RO are insured until the delivery to the final customer. Once the shipment reaches the destination, the insurance is no longer valid.
Upon delivery by the courier, the customer is required to check:
– That the number of boxes corresponds to the one indicated on the delivery note;
– That the packaging is intact, not damaged or modified, including the sealing materials. If for any reason the box looks damaged, the client can either sign the delivery document with reservations or refuse the package. Once the delivery document is signed, the customer can’t open any claim.
If the package is not successfully delivered due to a lack of cooperation with the client (wrong phone number, wrong address, absent at address,…), it may be sent back to Romania. The import fees and shipping cost will be deducted from any eventual reimbursement to the client.
If clients require or authorize to leave the parcel unattended at the door, COUTURIER.RO declines all responsibility.
VAT AND DUTIES
VAT is included in the published prices for European Countries. For shipments outside Europe, VAT will be deducted from the final price. We ship worldwide in DDP service (Delivered Duties Paid). This means that customs duties and taxes are already included in the final price.