If clients are not perfectly satisfied with the order, they can return the items within 14 days (weekend included) from the delivery date.
Returned items must be clean, unworn and they must have all their tags, accessories and original packaging, security tag included. Shoes and accessories must be returned with their original boxes, dust bags and cards. The box must not be used as external parcel. Please note that due to hygienic reasons we cannot accept underwear or face masks returns and we will only accept swimwear if the protective hygienic strip is still in place and has not been tampered with. In case of faulty items, clients are invited to contact immediately COUTURIER.RO Customer Service (email@example.com) and to send photographic support regarding the defect or incorrect merchandise. Any item that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to the client.
Return must be shipped with UPS. Any return shipped with a different courier won’t be accepted.
Refunds will be processed as soon as returned items have been checked and accepted by our warehouse. Refunds will be made according to the method of payment used for the purchase. For orders paid by credit card, the refunded amount will be available in roughly 2 up to 10 days. Processing time may vary depending on the credit card company. Orders paid by PayPal or bank wire transfer will be refunded to the original account.
Possible shipping cost won’t be refunded.
HOW TO RETURN
Log-in to your personal account, select MY RETURNS, then CREATE NEW RETURN, and choose the order you wish to return. You will receive a confirmation email with the Return Authorization Number (RAN) and the instructions to return the parcel.
Place the items in a suitable box, (e.g. the one you got from COUTURIER.RO), pack the items safely and put the original invoice inside.
Fill out the Proforma Invoice that came with your order and complete details about the return.
Stick the self-adhesive return label to the parcel.
Contact your local DHL to arrange the pick-up.
If you made your purchase as Guest
Click here and enter the order number and the email you used for the order
Follow the above instructions
Items can be exchanged only when a different size or a different color of the same item code is available. To request an exchange, you can follow the above return instructions and select REPLACEMENT. Please indicate the size or color in the message blank space. Our Customer Service will take care of the request, confirming if the size/color is available. You can then return the item and the substitutive item will be shipped once COUTURIER.RO warehouse receives the return back.